Dashen Bank | Customer Service Officer (Maker)
- Position: Customer Service Officer (Maker)
- Place Of Work: Addis Ababa, Adama, Jimma and other districts
- Year of experience: 0 years
- Year of graduation: 2021, 2022 and 2023
- Field Of Study: Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields.
- Age: under 30
- Employment Type: Full Time
- Deadline: June 15, 2023
Select your Preferred District and Click Apply Down Here
Dashen Bank is the most reputable brand in the Ethiopian banking market; a reputation earned through consistent delivery of values and preeminence unmatched by its competitors. The Bank also works in partnership with leading brands in the electronic payments industry.
Customer Service Officer Duties and Responsibilities
The main duty of a customer service officer is to respond to a variety of customer inquiries and requests through different channels, such as phone, email, chat, or in person. Depending on the nature of the company and the industry, the kind of inquiries and requests they handle may vary. For example, they may help customers with:
- Opening or closing accounts
- Applying for loans or insurance policies
- Booking or canceling reservations
- Placing or tracking orders
- Reporting or resolving complaints
- Requesting refunds or exchanges
- Updating personal or billing information
- Providing product or service information
- Giving feedback or suggestions
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
ICT . HNS LEVEL.VI
Bsc of Information technology